Returns & damage policy

Damaged goods: tell us within 24 hours

Please inspect your order when it arrives. If anything is damaged, contact us right away and no later than 24 hours after you receive it. Late reports are much harder to resolve with the carrier, so we may not be able to help.

• Send your order number, the item(s) and quantities affected.
• Include clear photos of the damaged goods, the cartons and the shipping labels.
• Keep the goods and the packaging until we tell you what to do.

Shortages and wrong items

Check the delivery against your invoice. If cases are missing or you received something you did not order, tell us within 24 hours of receipt with your order number and photos if possible. We will check the order and make it right.

How we resolve a claim

After we review your report we will offer a replacement, a credit or a refund for the affected goods. We may ask for more information, or arrange to collect the goods.

Returns

We do not accept returns of food, beverage or personal-care goods unless they are damaged, incorrect, or we have agreed to it in writing beforehand. Please contact us before sending anything back; returns sent without approval may be refused.

Approved returns must be unopened, in original cases and in sellable condition, and we will tell you how to ship them.

Export orders

For export orders, please inspect the goods before they are sealed into a container where possible, and tell us about any problem as soon as you find it. Claims for damage in transit to a destination port are handled with the carrier, and we will help with the paperwork.

Contact us

Email lpiglobalinc@gmail.com, or send a message from the Contact page. Please use your order number as the subject.