Frequently asked questions
Short answers about accounts, ordering, payment and shipping. Can’t find yours? Send us a message.
Who can order?
Approved wholesale customers: retailers, wholesalers, distributors and exporters, in the U.S. and abroad. Apply for an account and we will email you when you are approved.
How do I get an account?
Fill in the short application. We review it and email you when you are approved. Until then you can browse products but cannot log in or see prices. You can optionally attach a resale or tax-exempt certificate to your application.
When do I see prices?
After your account is approved and you are logged in. Visitors who are not logged in can browse products but do not see pricing.
Do I pay when I submit an order?
No. Submitting is a request, not a purchase. We review it, confirm availability and shipping, and then send an invoice. Nothing is charged online.
How do I pay?
By wire transfer against your invoice. See our Terms of sale for the full details.
Do prices include shipping?
No. Prices are per case and do not include shipping. The total in your cart is an estimate; final pricing is confirmed on your invoice.
What shipping options do you offer?
Individual pallets (shipped or picked up), full trailer (truckload) loads, and full container loads. Tell us what you need in the shipping notes when you submit, and we will confirm the details.
Should I order by the pallet or by the case?
Either. Pallet is the default when an item lists how many cases are on a pallet, and you can switch to cases whenever you prefer.
Can I mix products from different categories?
Yes. Snacks, beverages, grocery, household and personal-care items can be combined in one order.
An item I need is not listed. What do I do?
Send an item quote request with the UPC, a description and the quantity, and we will quote it.
An item is out of stock. Can I be told when it is back?
Yes. When you are logged in, use the notify option on the item. Our team will contact you; nothing is sent automatically.
What if my order arrives damaged?
Contact us right away, and no later than 24 hours after you receive your order. See our Returns & damage policy for what to include.
I forgot my password.
Use the “Forgot password” link on the login page and we will email you a link to set a new one.
What are your support hours?
9:00 am to 4:30 pm Eastern Time. Send a message from the Contact page or email us at the address listed there.
See also: How ordering works · Terms of sale · Returns & damage · Apply for an account